Refund Policy
Because the YMCA is a not-for-profit organization that relies on fees and charitable contributions and is led by a volunteer board of directors, we work very hard to manage our limited resources thoughtfully and prudently. For each program series, classes are carefully planned according to the number of participants — staff/participant ratios are determined to ensure safety, program supplies are purchased and prepared, and staffing is finalized. Once a program series begins, these expenses are incurred by the organization.
Our refund and system credit policy is intended to maintain the overall fiscal health of the organization and YMCA community, and is part of our efforts to be good stewards of our organization’s resources. We appreciate your understanding.
YMCA of Southeastern NC Refund Policy
To receive a refund the participant or parent/guardian must cancel 14 days prior to the program start date. Non-refundable deposits/registration fees will not be refunded. $10 administrative fee will apply for processing.
- Program fees are non-refundable, when requested less than 14 days prior to start date.
- Joiners’ fees, gift certificates, guest passes are non-refundable. No Credits, Refunds, or Make-up classes will be issued for classes missed due to personal reasons. Please consider all vacations, holidays, religious observances, and other personal activities prior to registering for classes.
- A YMCA pro-rated system credit may be issued when a medical excuse is presented and accompanied by a doctor’s note. Requests can only be made during the current session; credits will not be issued once the session is over. YMCA system credits are applicable toward any YMCA program, are valid for 6 months from the date of issue and are not redeemable for cash.
- Not attending the program does not entitle a participant to a credit or refund. When enrolled the participant is reserving space, time, and staffing regardless of whether the participant attends the program or not.
- The YMCA will not provide refunds for inclement weather.
- It is the responsibility of the member/participant to report to the YMCA any financial transactions that seem to be incorrect within 30 days.
- Requests to terminate YMCA memberships or change draft amounts require a 30-day notice. Please allow 7 business days for the Y to respond to requests.
Please note that system credit requests may take up to 10 business days to process. Credit card or check refunds may take up to 30 days.
Questions? Contact Us!
Meredith Hilk-Genes
Association Business Office Manager
YMCA of Southeastern North Carolina
910-251-9622 x226
[email protected]
